Key Advantages

Saves Time
Reduces Operational Costs
Increase Efficiency
Reduces Errors
Increases Customer Satisfaction

Key Features

1. Software provided as website – accessible anytime from anywhere
2. Automatically parse SITA email to register new BDO in the system
3. Keyword and parameters based search for BDS
4. Scanning of missing baggage at the airport – label is printed at the airport and the baggage clearer will scan the baggage
5. Scanning of the baggage at the delivery companies warehouse
6. Scanning of the baggage onto the delivery vehicle
7. Creating a driver manifest for delivery and printing of the delivery sheet
8. POD capture – this can be carried out manually or the system can capture the passenger’s signature at the doorstep
9. Non deliveries are also recorded
10. Automated system alert screens
11. Reporting is customized to our customers’ requirements
12. Automatic pricing for the airline/handler or self-employed driver
13. Full search facility – either by file reference number or by name
14. Every stage of the delivery is recorded in the database – a requirement for call centres
15. Totally configurable in design and functionality as per your need
16. Automated call centre

As a general rule of thumb the system can be implemented within 6-8 weeks of a signed contract.

Reporting is normally customised to your company’s requirements and can also be finished within the stated 5 week period.

Further details are obtainable on request.

Customization

We also offer customization to our clients where they might need an additional function or want to change behaviour of an existing feature.

Support Availability

The BDS is a fully managed service with 16×7 availability and Helpdesk support.

• A standard Internet connection is required at each location
• Internet access at the airlines desks
• GPRS signal for the barcode scanners
• Barcode scanners
• Laser network printers
• Label printers
• SIM cards for the scanners

Hardware/Software Requirements

• Barcode scanners
• Laser network printers
• Label printers
• SIM cards for the scanners

BAGGAGEinn is currently used by baggage operators from London Heathrow Airport. We will be glad to share references upon request.

The system will send out SMS or call a landline for every delivery received. The system is also capable of receiving incoming calls and allows the passengers to interact with the system.

1. Internet tracking

This function allows the passengers to track the status of their delivery on you own website.

1. Access to the reporting or invoicing

This module will allow your airlines or handlers to access the reports or invoicing in real time.

1. Total invoice package

If you need the system to invoice directly we can set this up. The final result can be emailed to the airline automatically.